An absence of supply slots has seen Ocado plummet within the grocery store rankings from shopper champion Which?.
The group surveyed 3,000 members of the general public about their experiences procuring each in-store and on-line prior to now yr and ranked the grocers on a spread of classes together with worth for cash, high quality of produce and availability of on-line supply slots.
Regardless of topping the rankings for on-line procuring final yr, Ocado slipped to joint fifth gaining only a two-star rating on availability.
Which? stated the web specialist struggled to fulfill demand firstly of the pandemic and was compelled to shut its app to new prospects.
A spokesman stated it has “labored laborious” to serve its prospects and elevated its total capability by 30 per cent. She added that three new warehouses are as a consequence of open this yr which is able to additional enhance its means to supply extra slots.
Sainsbury’s was ranked highest for on-line groceries.
Harry Rose, of Which?, stated: “On-line supermarkets have been a lifeline for many individuals throughout the pandemic, and whereas Sainsbury’s rose to the problem by massively growing its supply capability, Ocado’s popularity took a success after the size of demand meant it stopped accepting new prospects.”
Aldi took the top-spot for in-store procuring, knocking Waitrose from the height due to its excessive rating for worth for cash. It’s the second time the low cost grocery store has topped the Which? rankings.